PATIENT SERVICES ADMINISTRATOR

Part-time 19.5 hours per week

Tuesday 13:00 – 18:00

Wednesday 13:00 – 18:00

Friday 08:00 – 18:30

Flexibility to cover holidays and sickness throughout the week between the hours of 08:00 and 18:30 is required.

Your role will be patient focused providing outstanding service face to face and over the phone having an empathetic and caring manner. You will also provide support to the doctors’, nurses and management team in the practice. You will be learning and maintaining new procedures/work processes and inputting confidential data efficiently and precisely so you must be computer literate and be able to prioritise your workload in a busy working environment. Having a positive team working ethic is essential.

Job Responsibilities:

* Opening and closing of the surgery.

* Give out repeat and acute prescriptions to patients’ or their representatives.

* Assist patients with face-to-face enquiries and follow up as necessary.

* Answer all incoming telephone calls, booking appointments as necessary and actioning any queries resulting from those calls.

* Ensure all emails are acknowledged and processed in the correct time frame.

* To ensure all tasks are dealt with and escalated if necessary.

* Process all scanning. (Paper and electronic)

* Support GP’s and The Practice Managers.
Job Types: Part-time, Permanent